A key lobbyist for the anti-piracy group originally known as the Australian Federation Against Copyright Theft enjoys a congenial email relationship with the secretary of the Attorney-General's Department and other senior officials, a Freedom of Information request has revealed, with the lobbyist regularly using the channel to pass on anti-piracy propaganda.
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven leaders.
According to the report, the vendors with the best strategy pursued excellence in a limited number of areas and avoided over diversified, Jack-of-All-Trade scenarios.
And now, the news … Google Analytics provides a single view, Telerik open sources UI tools and launches newest Sitefinity and WebDam refreshes its platform and mobile app.
Plus, Ektron unveils a new content marketing platform and Gmail trials a new Grid View for promotions.
There are plenty of how-to sites on the Internet, but sometimes, in the words of Guides.co CEO Scott Annen, you need to look up something "more complicated than tying a tie or stuffing a turkey." When you do, Annen is hoping you'll visit the Guides.co website. He argued that most forms of content have been reinvented for the digital world, but not instructional, how-to books — which, unlike a… Read More
Optimizely, the popular service for testing out different variations of your website, today announced the launch of Optimizely for iOS. The company says its new mobile tools allow customers to try out different interface and content changes to their iOS apps in real-time, without going through App Store approval. Thanks to the Optimizely Visual Editor, no coding is required to make these… Read More
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That’s a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
Leggett and co-authors Stephen Powers, Michael Facemire and Victoria Boutan identified the 11 most significant customer service solutions, but also warned that not all vendors are making the grade.